15 Step Customer Success Plan – Payment Process | NexGen

Welcome To Your Project Information Page

We are very excited to get your project started! Please take a few moments to review the content on this page to ensure we have the information we need to get your project quickly onboarded.

Our 15-Step Customer Success Plan

Here is what you can expect during the course of your project. We have a proprietary and proven process to ensure each and every project is executed efficiently and effectively.


1. Onboarding

2. Customer Deposit / Financing Application

3. Pre-Install Inspection

4. Quality Assurance Checks

5. Project Approval


6. Material Ordering

7. Permits and Architect

8. Customer Status Review

9. Receive and Deliver Materials

10. Customer Payment #2

11. Installation Scheduled

12. Installation in Progress

13. Project Manager Quality Assurance Review

Close Out

14. Project Manager Walkthrough / Final Payment

15. Project Close Out

Your Next Step!

We are excited to get your project underway but we do need your help in order to ensure everything stays on track! Your initial deposit and/or approval of financing is all we need to keep things going. Following the below next steps will ensure no delays!

NexGen Exterior Home Remodeling is neither a lender nor a broker. All financing is provided by 3rd party lending institutions under the terms and conditions of each lender. All applications are subject to approval through credit, income and residency verification. All advertised finance terms, rates and payments are subject to change without notice. Advertised terms are solely to be used as estimating tools, actual terms will be disclosed at time of approval. Not all applications will be approved for all programs. NexGen Exterior Home Remodeling does not assist with, counsel, or negotiate financing other than submitting credit applications on behalf of our customers to the lender. Approved applications become customers of the lender and will make payments directly to lender. Lender has final say to approve or decline of an application based on fair lending guidelines.


For years, NexGen Exterior Home Remodeling has been helping homeowners update, redesign, or transform their homes into ones they can enjoy for years to come. Take a look at some of our most recent exterior renovation work by our experts.


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